SMD Screen Warranty
& After-Sales Support
in Pakistan
Your investment deserves support beyond installation. At LUMAX, we are committed to dependable SMD LED screen solutions, clear warranty terms, installation support and long-term customer care across Pakistan.
From our standard one-year module warranty to eligible coverage of up to two years and our commitment to free after-sales support for up to five years, we aim to be there for our customers well beyond the initial sale.
Support That Continues After Installation
Buying an SMD screen is more than a product purchase. It is an investment in your business, brand visibility and day-to-day operations. We believe dependable service and clear communication are essential parts of that investment.
SMD Module Warranty
Our standard module warranty is one year. Eligible products may qualify for warranty coverage of up to two years, as confirmed in the written warranty for the specific product supplied.
Up to 5 Years of Free After-Sales Support
We are committed to providing free after-sales service and support for up to five years within the agreed service scope. Our team can help with product-related questions, troubleshooting guidance and support enquiries.
Installation Support
We stand behind the installation work we undertake. Installation-related concerns can be reviewed under the applicable installation warranty and agreed project terms.
Customer Care Beyond Five Years
Our commitment to customers does not simply end when a defined support period expires. We continue assisting customers we have worked with beyond five years, wherever practical and available.
Our Promise to LUMAX Customers
We aim to build long-term relationships through responsible product supply, dependable installation work, transparent warranty terms and continued customer support.
SMD LED Module Warranty in Pakistan
LED modules are essential components of an SMD display. Understanding the applicable warranty helps you make an informed purchasing decision and know what to expect if an eligible product issue occurs.
Standard One-Year Warranty
A one-year module warranty is our standard offering, subject to the written warranty terms and the applicable product coverage.
Eligible Coverage Up to Two Years
Selected products or configurations may have coverage of up to two years. The applicable period should be confirmed in writing before purchase.
Warranty coverage, exclusions, claim assessment and remedies depend on the specific product and written warranty documentation. Module warranty should not automatically be interpreted as a warranty covering every component or all repair expenses.
Free After-Sales Service & Support for Up to 5 Years
Reliable support matters after your LED screen becomes part of your business operations. LUMAX aims to remain a dependable point of contact when customers need assistance with their display systems.
Technical Guidance
Get assistance with product-related questions, operational guidance and initial troubleshooting for your SMD screen.
Support Enquiries
Share your screen details and describe the issue so our team can review your concern and advise on the appropriate next steps.
Installation-Related Concerns
We can assess issues related to installation work performed by LUMAX under the applicable project and installation warranty terms.
Long-Term Relationship
We value the customers we have worked with over the years and aim to continue providing practical assistance beyond the initial support period.
Clear Terms. No Unclear Promises.
Our free after-sales support commitment applies within the agreed service scope. Replacement parts, spare modules, transport, physical repairs and on-site visits are included only where the applicable agreement specifies them. Any applicable charges will be clarified before work proceeds.
Installation Warranty and LED Display Support
Proper installation, suitable operating conditions and appropriate maintenance all contribute to the performance of an SMD LED screen.
LUMAX aims to deliver installation work according to the agreed project specifications. If an installation-related concern arises, our team can review the circumstances and determine the applicable support under the installation warranty.
- Installation workmanship covered by applicable agreed terms.
- Guidance on appropriate operating conditions and basic care.
- Assessment of reported product or installation concerns.
- Clear explanation of applicable warranty coverage and next steps.
Product defects, installation workmanship, accidental damage, electrical issues and environmental conditions may be treated differently under the relevant agreements.
Support for Indoor and Outdoor SMD Screens
Different LED displays have different specifications and installation requirements. Explore our solutions and contact our team to discuss the support applicable to your project.
Indoor SMD Screens
Display solutions for showrooms, shopping malls, offices, auditoriums and indoor commercial spaces.
Explore Indoor SMD Screens →Outdoor SMD LED Displays
Display solutions for advertising, commercial buildings and outdoor communication, selected for the intended environment.
Explore Outdoor LED Screens →SMD LED Video Walls
Display configurations for business, professional environments and other commercial applications.
Explore Video Wall Solutions →SMD Screen Prices
Review pricing information and explore factors that affect your screen investment.
View SMD Screen Price Guide →How to Request Warranty or Technical Support
Providing the right information helps us understand your concern and determine the appropriate next steps.
- Provide your name, company and project details.
- Share the invoice, purchase date or available warranty documentation.
- Tell us the screen type, specifications and installation location.
- Describe the problem and when it first occurred.
- Attach relevant photos or videos, if safe to obtain.
Our team can review your enquiry, clarify applicable warranty coverage and advise on the next steps. Please do not open electrical components or attempt unsafe repairs that could create a safety risk.
SMD Screen Warranty & Support FAQs
Important information about module warranty, free after-sales support and long-term customer care.
How long is the warranty on LUMAX SMD screen modules?
The standard module warranty is one year. Eligible products may have coverage of up to two years, as confirmed in the written warranty for the specific product purchased.
Does LUMAX provide free after-sales support?
Yes. LUMAX is committed to free after-sales service and support for up to five years, subject to the agreed service scope and applicable terms.
Will LUMAX continue to support customers after five years?
We aim to continue assisting customers beyond five years wherever possible. Availability of spare parts, service requirements and any applicable charges depend on the circumstances.
Does the module warranty cover installation?
Module warranty and installation warranty can have separate terms. Installation workmanship is assessed according to the applicable installation warranty and project agreement.
Are replacement modules and on-site visits free?
These are included only where specified in the applicable written warranty or service agreement. Please confirm the relevant coverage with our team.
How can I contact LUMAX for warranty assistance?
Visit our contact page and share your purchase details, screen specifications and a description of the issue. Our team can help you understand the available support options.
Need SMD Screen Warranty or After-Sales Support?
Talk to LUMAX about your SMD screen, installation concerns or warranty questions. We are committed to clear communication, responsible service and lasting customer relationships.
Warranty and support coverage are subject to the applicable written product warranty and service agreement.
